Example - How to get debug logs for frontend UPS rates

Enable Debug mode and select front rates from the debug categories

Go to frontend checkout and do a minor change in your address so woocommerce will provide none cached results

after that go to WooCommerce->Status->Tool

you may see a newly generated log file iBen_UPS_Rate_Front_Calculate_shipping_

you can take a look at the log if you are familiar with it

How to send logs to our support system

Go to Settings-> UPS settings -> License & Support